Online, the webstek has made an attempt to increase transparency ter latest months.

California-headquartered crypto trading toneelpodium Coinbase—used to buy and sell supuesto currencies such spil Bitcoin, Litecoin and Ethereum—has bot named ter at least 115 complaints sent to the U.S. Securities and Exchange Commission and the California Department of Business Oversight.

Ter the filings, obtained by Mashable, users have accused the webstek of withholding access to accounts, misplacing giant amounts of money and of having a non-existent customer service. One customer wrote te September last year that Coinbase had “effectively stolen” $21,000 after it allegedly went missing te a bankgebouw transfer. “They are overlooking my repeated attempts to resolve this,” the complaint read.

Another customer, who reported issues with an account holding the omschrijving of $100,000, said Coinbase had locked them out due to a security software error and had bot unresponsive for weeks.

“I believe Coinbase has engaged te fraud by knowingly marketing a service it knows it cannot actually provide,” the filing from November last year read, adding: “Coinbase knows it does not have the infrastructure to timely and adequately meet customer needs.” At the time, bitcoin and other aparente currencies were rocketing te value, leading to an unprecedented rente from impatient fresh investors.

A picture taken on February 6 shows a visual representation of the digital crypto-currency Bitcoin, at the “Bitcoin Switch” shop te the Israeli city of Tel Aviv. Bitcoin fell to its lowest price ter two months on Sunday. JACK GUEZ/AFP/Getty Pictures

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A third frustrated user wrote: “I wired $1,000 from my Bankgebouw of America account to my Coinbase account. This wasgoed supposed to be a one-day transaction. The money did not arrive te my account.”

Spil noted by Mashable, Coinbase has bot valued spil being worth approximately $1.6 billion. It brands itself spil the trusted face of an industry typically linked to cybercrime and dark web markets.

But complaints have long dogged the toneelpodium. One engineer admitted on Reddit last December that the webstek wasgoed fighting ter the wake of a “tremendous surge of public rente ter cryptocurrencies.” Ter January this year, customers threatened to take justo act overheen the mounting support issues.

Tina Bhatnagar, VP of operations and technology at Coinbase, wrote te a May blog postbode that the toneel wasgoed “laser focused” on improving the service practice and pressing operational issues.

“In , the cryptocurrency space experienced a profound uptick ter mainstream awareness and growth,” she wrote. “As part of that consumer request for our services enlargened by 40x and wij experienced transaction volumes ter November and December of that year that grew by 295%.” Bhatnagar said Coinbase had decreased the promedio time to very first response to under Ten hours.

Online, the webstek has made an attempt to increase transparency ter latest months.

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But on Reddit this week, several posts indicate that problems with Coinbase accounts persist. Ter December , the co-founder of the trading webstek said the company wasgoed investigating possible insider trading. More recently, Coinbase wasgoed named ter an investigation launched by former Fresh York Attorney Militar A.G. Schneiderman. Coinbase did not react to a request for comment.

A gold plated souvenir Bitcoin coin is arranged for a photograph on a brainy phone displaying current value of a single bitcoin, and options to buy or sell, on an app for the digital asset broker, Coinbase, te London on November 20, . JUSTIN TALLIS/AFP/Getty Pics

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3 Responses

  1. TTCMCCRAY says:

    If Cryptopia had bot hacked you would have heard about ter the news, if wij had dishonest employees they would have bot dismissed and prosecuted and if wij had a technical problem you would have read about it on the main webpagina.

  2. SusanSuzuki says:

    I trade on Cryptopia. Support truly answers for a long time. But anyway all questions are always solved. One day my account wasgoed hacked and slow support saved mij from stealing my cryptocurrency.

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